Excessive Wait Times are defined as when an Express Repair participant is experiencing wait time delays to start vehicle repairs for non-drives due to volume in excess of seven calendar days.

Submit request for Excessive Wait Time delays for non-drives

If a shop chooses to use this form, please remember the following:

  • The form is only to be used to indicate wait times in excess of 7 calendar days
  • The form must be resubmitted if they want to remove or change the last indicated number of calendar wait days.

By keeping ICBC up-to-date with wait times, we can accurately update the calculation for the ATS responsibility date for the facility.

The Wait Delay ATS Responsibility Date will be calculated using the following Wait Time Calendar Days formula:

  • The predicted arrival date of the vehicle by tow, during regular business hours, plus the current Express Repair participant’s estimated Wait Time Calendar Days.
    • i.e. If ICBC is notified that a facility is experiencing a wait time delay to start vehicle repairs for non-drives of 10 days, that wait time of 10 days will remain until you notify ICBC otherwise.
  • Sundays and ICBC recognized holidays are counted as calendar days in the calculation, but if the Wait Time ATS Responsibility Date falls on a Sunday or an ICBC-recognized holiday, the next business day applies.

Grace Days are not applicable to the Wait Time ATS Responsibility Date.

Note: If a request is submitted with a 10 day wait, that 10 day wait does not change until another request is submitted to change or remove the wait time. (the date does not countdown to zero)

If an Express Repair participant chooses not to use the Non-Drive Volume Delay Notification Procedure, the non-driveable vehicle will be towed to the customer’s Express Repair participant’s facility of choice, subject to applicable grace days for the claim.