Working with us

ICBC is committed to providing a respectful, flexible and inclusive workplace. Our values are at the heart of who we are and what we do, and our employee expectations guide us in how we support our customers, our community and each other.

Our values

The following values are the core beliefs that guide the behaviour and decisions of each ICBC employee:


  • We collaborate with each other, stakeholders and customers to move all British Columbians forward
  • We consider who we are speaking to and what’s in it for them, not what’s in it for us
  • We’re flexible


  • We demonstrate compassion and dedication
  • We’re there for each other, stakeholders and customers when they need us
  • We support our communities, road safety programs and being environmentally responsible


  • We say what we mean
  • We’re clear and concise
  • We demonstrate ethics and integrity


  • We know our business
  • We make informed decisions
  • We prioritize learning

Our employee expectations

Our employee expectations describe how we demonstrate our values.

It is important for us to have clear expectations to understand how we can all support ICBC.

ICBC has the same expectations for everyone. Whether you are an individual employee or the CEO, the expectations are fundamentally the same.

  • Accomplish goals
  • Have positive relationships
  • Be flexible
  • Be there for our customers
  • Be there for each other
  • Be accountable
  • Be clear and concise
  • Be self-aware
  • Demonstrate ethics and integrity
  • Understand our business
  • Make informed decisions
  • Prioritize learning

A diverse and inclusive workplace

ICBC is committed to creating an accessible, inclusive and safe environment where all employees can thrive.

Our employee resource groups are employee-driven communities that connect people across the company and uphold our commitment to supporting diversity and inclusion. Each group is sponsored by a member of ICBC’s Executive Leadership Team and their work is guided by a vision statement created by employees to communicate the environment they support.


Celebrating the ethnic and cultural diversity of ICBC’s employees and customers.

Indigenous Peoples

Increasing the presence of Indigenous employees at ICBC by building awareness, understanding and support for Indigenous cultures and issues.


Ensuring ICBC is a safe and inclusive environment where everyone feels comfortable expressing their gender identities and sexual orientations. Promoting a culture and creating a physical environment that recognizes, promotes and supports the rights of LGBTQ2+ employees and customers.

Living with Disabilities

Empowering people living with visible and/or invisible disabilities to feel included and safe at ICBC.

Caregivers @ ICBC

Helping ICBC’s employees harmonize their roles as caregivers and professionals by supporting and providing information, community and resources.


Creating an environment where employee and customer well-being is promoted and supported.

Women in Leadership

Promoting the professional development of women within ICBC and ensuring the organization reaches its goal of having 50% of its leadership roles, at all levels, filled by women by 2020.

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