Support and resources

Are you providing treatment to patients injured in a car crash? Below are some helpful resources including a Healthcare Provider Invoicing and Reporting (HCPIR) checklist and Health Care Inquiry Unit contact information to help you navigate ICBC’s processes.

We’re taking steps to ensure the health and safety of our customers, employees, and business partners. Find out more about our COVID-19 updates.

Health Care Provider Invoicing and Reporting (HCPIR) resources

Note that all duplicate invoices will automatically be rejected. You will not receive a notification in these circumstances. Please confirm the invoice has not already been paid prior to submitting an invoice.

Job aids

Note: Entering your patient’s Personal Health Number (PHN) is optional, however, doing so will improve the timeliness of your payment by matching the submission to the correct patient in ICBC’s claim system.

To improve payment timeliness, ensure you are entering the patient’s legal first name, legal last name and date of birth as displayed on their BC Driver’s Licence or BC Services Card.

Invoicing & reporting resources

For questions about a specific invoice or payment, please contact

Support and contact information

On each health care provider page, you can find information about fees, pre-authorized treatments, and other information specific to your provider group. You can also visit ICBC’s vendor number page for more information about obtaining your vendor number. For information on invoicing for treatments and submitting reports, visit our invoicing and reporting page.

Health Care Inquiry Unit (HCIU)

The HCIU is here to assist you with questions relating to the HCPIR application, vendor number application, treatment extensions, policies, and processes. If you have reviewed the site and its resources and still have questions or feedback about the site, contact us through our health care provider inquiry and feedback form or by phone. Please make sure to leave your name and phone number, and a detailed message on how we can support you.

  • Hours: Monday-Friday, 8:30am-4:00pm PST
  • Lower Mainland: 604-587-7150
  • Toll free: 1-888-717-7150

Due to the State of Emergency implemented by the B.C. Provincial Government, our response times may be longer than usual.

Reporting fraud tips

Do you believe someone is misinforming ICBC? Fraud – about a claim or any other aspect of ICBC – is an issue we take very seriously. Please call us on our confidential tips line or use our online form to report a fraud tip. All tips are anonymous.

Lower Mainland: 604-661-6844

B.C., Canada and the U.S. (toll-free): 1-800-661-6844