Mitchell training and support

For any questions related to Mitchell’s estimating software, including installation schedule, management system requirements, early software install training, system functionality or support issues, please contact:

Mitchell’s Technical Assistance Center (TAC)

Mon-Fri: 5am-5pm
Sat: 7am-11am
or visit:

Mitchell Editorial requests

For labour time corrections, please contact Mitchell’s Editorial team via:


Phone: 1-800-448-4401, Monday – Friday, 6:30am – 5:00pm PST

Phase One & Two

All shops should now have completed your training.

Mitchell System Primer

To complete the online Mitchell system primer, ICBC Express Shop Training, go to MiPortal, the Mitchell training website*. This primer will provide you with the information you’ll need to complete the remainder of your Express Shop training.

*Shops will need the account number sent to them by Mitchell in order to log in. Please call Mitchell at 1-800-448-4401 for assistance if needed.

ICBC Workflow Training

After you complete your system primer, your ICBC Workflow training is next. Go to MiPortal to complete it.

2017 Express Repair Program Updates
Mitchell Hit and Run Job Aid Dec 12, 2017